Returns for products purchased from the online store

All products purchased from the online store have a full 14 day return policy. The product can be returned free of charge as a customer return. The product to be returned must be completely unused.

To return a product, follow these steps:

– Include a refund / exchange statement in the package and indicate whether you would like to replace the product or a refund.

– Pack the product properly.

– Take the parcel to the post office (Note: Do not leave the parcel in a place where you will not receive proof of your return)

– Require a postal counterpart in the mail to ensure that the package will be returned to us and you will get your money back / product replacement.

(Note: A receipt alone is not enough in case the package is lost, so always keep the return counter and the receipt.)

Online store contact details for return:

Ponke’s Jumbo Online Shop

Jumbo Shopping Center (1st floor)

Vantaanportinkatu 3

01510 Vantaa

Tel. 040 4858 910

Contract Number: 647775 (Write outside the package / when asked by the postman)

Return Product:

If you would like a refund, please return the product as per the instructions above. The shipment must include the order number and the name of the subscriber. When the package arrives to us, you will receive a message from Paytrail at the email you provided when you placed your order. This will give you access to the IBAN account number you wish to refund.

IBAN Account Number = FI + 16 Numbers (FI00 0000 0000 0000 00)

Product replacement:

If you want to change the product, write down the description of the product you want to replace. If the replacement product you want is cheaper than the original product, please enter your account number in IBAN so we can pay the difference to your account.

REFUNDS CANNOT BE DELIVERED TO OUR FORUM OR ISO OMENA STORE. ALWAYS RETURN TO JUMBO’S STORE OR POST OFFICE AS A CUSTOMER RETURN. REQUIRE ANSWER AND RECEIPT OF YOUR RETURN. Refunds can only be paid by bank transfer.